Perfect Match bv

PERFECT MATCH B.V. TERMS AND CONDITIONS

Effective Date: 27 August 2026
Company: Perfect Match B.V.

These Terms and Conditions (the “Terms”) are a legally binding agreement between you (“you,” “your,” “Customer,” or “Client”) and Perfect Match B.V. (“Perfect Match,” “we,” “us,” or “our”).

Perfect Match B.V. is a private limited liability company registered in the Kingdom of the Netherlands, with its registered address at Elsstraat 31, 2565 KK, Den Haag, The Netherlands.

1. Scope

These Terms apply to every product and service offered by Perfect Match, including digital products, databases, profile collections, directories, courses, programs, recordings, templates, written materials, audio and video materials, memberships, subscriptions, coaching, consulting, advisory services, live calls, group sessions, one-to-one sessions, introductions, events, and other offerings, whether provided online, offline, live, recorded, in writing, verbally, or through a third-party platform.

These Terms apply to all purchases made through 101profiles.com and its subdomains, including view.101profiles.com, and to all related access or delivery through ThriveCart, email, member portals, WhatsApp, SMS, Instagram, Meta, LinkedIn, Leadpages, YouTube, video-conferencing services, payment processors, and any other official Perfect Match sales, delivery, or communication channel.

If a product page, checkout page, order form, or written agreement contains product-specific terms, those terms form part of this agreement. If product-specific terms conflict with these Terms, the product-specific terms control only for that product and only to the extent of the conflict.

2. Acceptance

By purchasing, paying for, accessing, downloading, viewing, or using any Perfect Match product or service, clicking an acceptance checkbox or purchase button, signing an agreement, attending a session, or participating in an offering, you confirm that:

  • you have read these Terms;
  • you understand these Terms;
  • you accept these Terms in full; and
  • you agree to be legally bound by these Terms.

If you do not agree to these Terms, do not purchase, access, or use any Perfect Match product or service.

3. Eligibility

You must be at least eighteen (18) years old and have full legal capacity to enter into a binding agreement. By purchasing or using any Perfect Match offering, you confirm that you meet these requirements and are acting voluntarily.

4. Digital Products and Immediate Delivery

ALL PERFECT MATCH PRODUCTS SOLD AS DIGITAL PRODUCTS ARE DELIVERED DIGITALLY. NO PHYSICAL PRODUCT WILL BE SHIPPED.

ACCESS IS PROVIDED INSTANTLY AFTER A SUCCESSFUL PURCHASE, normally through an on-screen confirmation, account, member portal, email, download link, login link, or other electronic delivery method.

Delivery is complete when access credentials, a login link, a download link, the digital content, or access to the relevant platform is first made available to the email address or account supplied at checkout. Delivery does not depend on whether you open the email, click the link, create or complete your profile, log in, download the materials, view the content, use the product, request an introduction, complete a course, or achieve any result.

You are responsible for:

  • providing a correct and accessible email address;
  • checking your inbox, spam, junk, promotions, and other filtered folders;
  • using the correct login page and credentials;
  • maintaining access to your email account and devices; and
  • contacting support promptly if you experience a genuine technical access problem.

A technical access issue does not cancel the purchase and does not create a right to a refund. Where reasonably possible, Perfect Match will restore or reissue access.

5. Immediate Performance and Withdrawal Rights

By completing the purchase of digital content, you expressly request and consent to Perfect Match beginning performance and supplying the digital content immediately, before the end of any otherwise applicable statutory withdrawal or cooling-off period.

You expressly acknowledge and agree that, once delivery or access begins, you lose any statutory right of withdrawal to the extent permitted by applicable law.

The following wording must be accepted affirmatively at checkout for digital products:

I expressly request and consent to immediate delivery of the digital content. I understand and agree that access will be provided immediately after purchase and that, once delivery or access begins, I lose any applicable statutory right of withdrawal. I have read and accept the Terms and Conditions, including the no-refund and payment-dispute provisions.

Nothing in these Terms excludes a consumer right or remedy that applicable mandatory law does not permit the parties to exclude.

6. Final Sale: No Refunds

ALL SALES ARE FINAL. PERFECT MATCH DOES NOT ACCEPT REFUND REQUESTS. PERFECT MATCH DOES NOT OFFER VOLUNTARY REFUNDS, CREDITS, EXCHANGES, CANCELLATIONS, OR PRICE ADJUSTMENTS.

Do not purchase unless you are certain that you want the product or service and are prepared to pay the stated price in full.

No refund, credit, exchange, cancellation, or price adjustment will be provided because of:

  • change of mind;
  • accidental purchase;
  • dissatisfaction;
  • failure to read the sales page, checkout page, product description, or these Terms;
  • failure to use, access, download, view, or complete the product;
  • failure to request or receive an introduction;
  • lack of results or a result different from what you hoped for;
  • personal, emotional, medical, family, relationship, financial, travel, technical, or scheduling circumstances;
  • missed calls, sessions, deadlines, or opportunities;
  • partial participation, non-participation, or early termination;
  • dissatisfaction with another person, profile, match, introduction, candidate, third party, platform, or outcome;
  • duplicate purchase caused by the Customer purchasing more than once, except where transaction records establish a genuine duplicate charge for the same order; or
  • suspension or termination resulting from your breach of these Terms.

The only exception is where a refund or other remedy is strictly required by applicable mandatory law and cannot lawfully be waived. Any legally required remedy applies only to the specific transaction and circumstances for which it is required. It does not amend this policy, create a voluntary refund policy, or establish a precedent.

7. Payment Disputes and Chargebacks

DO NOT OPEN A PAYMENT DISPUTE, CHARGEBACK, REVERSAL, PAYPAL DISPUTE, CARD DISPUTE, BANK CLAIM, OR PAYMENT-PROCESSOR CLAIM FOR ANY REASON.

If you believe there is a billing error or genuine technical delivery failure, you must contact Perfect Match directly at the support contact provided on the relevant website or purchase receipt so that the matter can be reviewed.

OPENING OR THREATENING A PAYMENT DISPUTE FOR ANY REASON IS A MATERIAL BREACH OF THESE TERMS AND WILL RESULT IN IMMEDIATE SUSPENSION OF YOUR ENTIRE PERFECT MATCH ACCOUNT AND ALL ACCESS TO THE PERFECT MATCH PLATFORM, PRODUCTS, SERVICES, DATABASES, COURSES, PROGRAMS, MATERIALS, COMMUNITIES, AND INTRODUCTIONS. NO ADVANCE NOTICE IS REQUIRED.

THE SUSPENSION APPLIES TO ALL PERFECT MATCH ACCESS ASSOCIATED WITH YOU, INCLUDING ACCESS CONNECTED TO OTHER EMAIL ADDRESSES, ACCOUNTS, PAYMENT METHODS, AND PREVIOUS PURCHASES.

PERFECT MATCH RESERVES THE RIGHT TO MAKE THAT SUSPENSION PERMANENT AND TO PERMANENTLY REMOVE ACCESS TO ANY OR ALL PREVIOUS PURCHASES, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Access may remain suspended while a dispute, reversal, investigation, or collection matter is pending. Withdrawal, rejection, closure, or resolution of a dispute does not automatically restore access. Perfect Match may require written confirmation that the dispute has been withdrawn, confirmation from the relevant bank or processor, full repayment of all reversed amounts, and payment of any processor fees, administrative costs, collection costs, or other amounts lawfully recoverable before considering reinstatement.

Perfect Match may submit evidence to banks, card issuers, PayPal, Stripe, ThriveCart, payment processors, insurers, collection providers, courts, and other relevant parties. Evidence may include these Terms, checkout records, consent records, IP and device information, receipts, delivery confirmations, emails, login records, access logs, downloads, page views, course progress, introduction requests, messages, and support history.

Nothing in this section prevents either party from exercising a right that applicable mandatory law does not permit the parties to waive.

8. Payments, Failed Payments, and Payment Plans

All prices are stated on the relevant sales or checkout page. You authorize Perfect Match and its payment processors to charge the payment method provided for the full purchase price and any agreed installments, taxes, or fees.

Unless expressly stated otherwise, prices are quoted in United States dollars. You are responsible for any currency-conversion charges, foreign-transaction charges, bank fees, sales taxes, VAT, GST, or other taxes associated with your purchase, except to the extent Perfect Match is legally required to collect and remit them. Changes in prices do not affect purchases already completed or the agreed price of an existing payment plan.

A payment plan is a commitment to pay the full purchase price in installments. It is not a subscription that may be cancelled at will. Failure to use the product or service does not cancel remaining installments.

If any payment fails, is declined, reversed, recalled, disputed, overdue, or otherwise remains unpaid, Perfect Match may, without notice:

  • retry the payment;
  • suspend all access;
  • terminate all access;
  • cancel scheduled services;
  • refuse future purchases or services;
  • recover outstanding amounts and lawfully recoverable costs; and
  • use a collection provider or pursue available legal remedies.

9. Account Access and License

Unless expressly stated otherwise in writing, purchase of a digital product grants you a limited, personal, revocable, non-exclusive, non-transferable license to access and use that product for your own private, non-commercial use.

“Lifetime access” means access for the commercial lifetime of the product while Perfect Match continues to operate and support that product. It does not mean your lifetime, the lifetime of Perfect Match B.V., or perpetual hosting on a specific platform. Perfect Match may replace a platform or delivery method and provide substantially equivalent access elsewhere.

Updates, corrections, improvements, and supplementary materials added to a purchased product may be included at Perfect Match's discretion. A separately named, substantially redesigned, refilmed, expanded, successor, advanced, or replacement product is a separate offering and is not included in an earlier purchase unless Perfect Match expressly states otherwise in writing.

Perfect Match does not guarantee uninterrupted or error-free platform availability. Access may be temporarily unavailable because of maintenance, security work, updates, cyber incidents, internet failures, or third-party hosting, email, payment, software, or platform outages. Temporary interruption does not constitute non-delivery and does not create a right to a refund.

You may not share accounts, passwords, login links, downloads, databases, candidate information, profiles, screenshots, recordings, or materials with any other person. YOUR PURCHASE IS FOR YOUR EYES ONLY. NO OTHER PERSON MAY VIEW ANY PROFILE OR ANY PART OF THE 101 PROFILES DATABASE THROUGH YOUR ACCOUNT, DEVICE, SCREEN, DOWNLOAD, SCREENSHOT, RECORDING, OR COPY. Perfect Match may suspend or terminate access where it reasonably believes that account sharing, unauthorized viewing, unauthorized access, copying, scraping, misuse, or a breach of these Terms has occurred.

10. Nature of Offerings and No Guarantees

Perfect Match provides educational products, digital content, databases, profiles, introductions, coaching, consulting, advisory services, and strategic guidance. Unless expressly stated in a written product description, Perfect Match is not a dating agency, matrimonial agency, therapist, medical provider, legal adviser, financial adviser, or guarantor of any third party's identity, conduct, availability, compatibility, interest, or decisions.

Perfect Match does not guarantee any specific result, including a response, conversation, date, relationship, compatibility, engagement, marriage, pregnancy, emotional outcome, business result, financial result, transformation, or timeline.

Profiles, candidates, databases, and availability may change. A person may become unavailable, decline contact, fail to respond, change their preferences, enter a relationship, or be removed. Purchase does not guarantee access to, contact with, acceptance by, or an introduction to any particular person.

You remain solely responsible for your decisions, communications, meetings, conduct, and results.

11. One-to-One Work

Where a purchase includes one-to-one work with Malaika Neri or another Perfect Match representative:

  • payment must be made in full in advance unless a written payment plan is agreed;
  • cleared payment is required before work begins;
  • payment does not create additional access, urgency, flexibility, exceptions, or changes to agreed boundaries;
  • you must reply to requested communications within forty-eight (48) hours unless a different timeframe is agreed in writing;
  • you must attend scheduled calls on time and keep confirmed appointments;
  • missed calls are not rescheduled unless Perfect Match agrees otherwise in writing;
  • communication must remain direct and respectful;
  • contact occurs only through agreed channels and at agreed times; and
  • the work is educational and advisory, not therapy, crisis support, or on-demand emotional support.

12. Suspension and Termination

Perfect Match may immediately suspend or terminate any account, license, product, or service, without advance notice, for:

  • failed, overdue, reversed, or disputed payment;
  • breach of these Terms;
  • account sharing or unauthorized distribution;
  • infringement or misuse of intellectual property;
  • abusive, threatening, coercive, deceptive, harassing, or disruptive conduct;
  • misuse of profiles, personal data, candidate information, introductions, platforms, or communications;
  • impersonation, false information, fraud, scraping, automation, or unauthorized data collection;
  • repeated failure to follow required processes or reasonable operational instructions; or
  • conduct that, in Perfect Match's reasonable judgment, threatens the security, privacy, integrity, operation, reputation, or legitimate interests of Perfect Match, its customers, candidates, contractors, or partners.

Suspension or termination for breach does not erase amounts already due and does not create a right to a refund. Upon termination, you must immediately stop using all Perfect Match materials and permanently delete or destroy any downloaded, copied, recorded, or locally stored Perfect Match content in your possession or control, except where retention is required by law.

13. Intellectual Property

All Perfect Match content and materials—including text, databases, profiles, selections, compilations, research, photographs, graphics, branding, recordings, videos, audio, communications, templates, processes, systems, prompts, frameworks, course materials, and methodologies—are owned by or licensed to Perfect Match and are protected by applicable intellectual-property and database laws.

Without prior written permission, you may not copy, record, reproduce, republish, upload, transmit, distribute, display, disclose, sell, license, sublicense, teach, adapt, translate, modify, scrape, extract, create derivative works from, commercially exploit, or make available any Perfect Match content or materials.

14. AI, Scraping, and Automated Use

You may not use any Perfect Match content, materials, data, communications, voice, image, likeness, profile, or candidate information for:

  • artificial-intelligence or machine-learning training;
  • prompting or supplying content to generative-AI systems;
  • voice cloning, face cloning, avatars, deepfakes, or synthetic media;
  • scraping, crawling, harvesting, extraction, indexing, or dataset creation;
  • automated decision-making, profiling, or content generation; or
  • development, evaluation, or improvement of any model, system, product, or service.

This section survives suspension, termination, and expiry of access.

15. Strict Confidentiality of Profiles and Candidate Information

EVERY PROFILE AND EVERY PIECE OF CANDIDATE INFORMATION AVAILABLE THROUGH 101 PROFILES IS STRICTLY CONFIDENTIAL. YOUR ACCESS IS PERSONAL, INDIVIDUAL, NON-TRANSFERABLE, AND FOR YOUR EYES ONLY.

Confidential information includes every candidate's name, photograph, age, date or year of birth, location, profession, employer, education, income, family information, relationship history, preferences, biography, contact information, social-media information, introduction status, availability, communications, and every other fact, image, inference, selection, compilation, screenshot, recording, or detail made available through 101 Profiles, whether or not it is marked confidential and whether viewed on the platform or received through another authorized Perfect Match channel.

YOU MUST NOT SHOW A PROFILE, PHOTOGRAPH, NAME, OR ANY OTHER CANDIDATE INFORMATION TO ANY OTHER PERSON FOR ANY REASON.

For absolute clarity, you must not:

  • show any profile or candidate information to another person on your phone, tablet, computer, television, or any other device;
  • hand your phone, tablet, computer, or other device to another person while a profile or the platform is open or accessible;
  • allow another person to look over your shoulder or otherwise view a profile on your screen;
  • display or cast a profile on a shared screen, television, projector, video call, livestream, or screen-sharing service;
  • send, forward, copy, photograph, screenshot, screen-record, print, download, reproduce, or distribute any profile or candidate information;
  • describe, read aloud, summarize, discuss, or disclose any profile or candidate information to another person;
  • share your password, login code, login link, account, browser session, download, or device access;
  • permit a friend, relative, parent, sibling, child, partner, spouse, colleague, adviser, coach, consultant, matchmaker, assistant, employee, contractor, or any other third party to view or access any profile or candidate information;
  • publish or post any profile or candidate information on social media, messaging services, websites, forums, groups, databases, file-sharing services, artificial-intelligence tools, or any public or private channel;
  • use profile information to search for, investigate, identify, locate, verify, monitor, contact, or approach a candidate outside the official Perfect Match introduction process; or
  • store any profile or candidate information outside the authorized Perfect Match platform.

THERE ARE NO PERSONAL, FAMILY, ADVISORY, EDUCATIONAL, SAFETY-CHECKING, OR “I ONLY SHOWED ONE PERSON” EXCEPTIONS TO THIS CONFIDENTIALITY RULE. SHOWING EVEN ONE PROFILE, ONCE, TO ONE OTHER PERSON—INCLUDING BY SIMPLY SHOWING THE PROFILE ON YOUR PHONE—IS A MATERIAL BREACH OF THESE TERMS.

If another person accidentally or deliberately gains access to a profile, your account, your device while the platform is open, or any candidate information, you must immediately close or remove that access and notify Perfect Match in writing with full details.

ANY ACTUAL, ATTEMPTED, OR THREATENED BREACH OF THIS SECTION WILL RESULT IN IMMEDIATE SUSPENSION OF YOUR ENTIRE PERFECT MATCH ACCOUNT AND ALL ACCESS TO ALL PERFECT MATCH PRODUCTS, SERVICES, DATABASES, COURSES, PROGRAMS, MATERIALS, COMMUNITIES, AND INTRODUCTIONS. NO ADVANCE NOTICE IS REQUIRED. PERFECT MATCH RESERVES THE RIGHT TO MAKE THE SUSPENSION PERMANENT, REMOVE ACCESS TO ALL PREVIOUS PURCHASES, REFUSE ALL FUTURE PURCHASES OR SERVICES, NOTIFY AN AFFECTED CANDIDATE, AND PURSUE ANY AVAILABLE LEGAL OR EQUITABLE REMEDY.

Suspension or termination for breach of confidentiality does not create a right to a refund, credit, exchange, or cancellation and does not cancel outstanding payment obligations.

These confidentiality obligations continue indefinitely and survive suspension, termination, deletion of your account, expiry of access, and the end of any relationship with Perfect Match.

You may not contact a candidate outside the authorized introduction process unless that person directly provides permission.

Third-party platforms and payment processors operate under their own terms and privacy policies. Perfect Match is not responsible for the independent acts, omissions, outages, or decisions of those third parties.

Your use of Perfect Match websites, platforms, products, and services is also governed by the Privacy Policy published on the relevant Perfect Match website. That Privacy Policy is incorporated into these Terms by reference.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Perfect Match is not liable for indirect, incidental, special, punitive, consequential, emotional, reputational, or economic loss; loss of opportunity, income, profit, data, goodwill, or relationships; or the acts, omissions, statements, decisions, availability, identity, or conduct of any customer, candidate, match, introduction, platform, processor, or other third party.

To the maximum extent permitted by applicable law, Perfect Match's total aggregate liability arising from a product or service is limited to the amount you actually paid Perfect Match for the specific product or service giving rise to the claim.

Nothing in these Terms limits liability that applicable mandatory law does not permit to be limited or excluded.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Perfect Match B.V., its directors, employees, contractors, agents, and representatives from claims, losses, liabilities, damages, costs, and reasonable legal fees arising from your breach of these Terms, misuse of a product or service, infringement of another person's rights, unlawful conduct, or interactions with third parties.

18. Governing Law and Disputes

These Terms and the relationship between you and Perfect Match are governed by the laws of the Kingdom of the Netherlands.

Subject to any mandatory consumer right to bring proceedings in another competent court, disputes arising from these Terms or a Perfect Match product or service shall be submitted to the competent courts of The Hague (Den Haag), the Netherlands.

Before starting court proceedings, you agree to send Perfect Match written notice describing the dispute, the relevant order, the facts, and the remedy requested, and to allow thirty (30) days for a written response. This requirement does not apply where mandatory law provides otherwise or urgent relief is legally required.

19. Force Majeure

Perfect Match is not liable for a failure, interruption, or delay caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, governmental action, changes in law, labor disputes, utility failures, telecommunications or internet failures, cyberattacks, security incidents, or failures of hosting providers, payment processors, software providers, email providers, or other third-party services.

Perfect Match's affected obligations are suspended for the duration of the event. If the event materially prevents continued delivery for more than ninety (90) consecutive days, Perfect Match may discontinue the affected product or service and, where reasonably possible, provide an alternative delivery method or downloadable materials. This section does not exclude any remedy that mandatory law requires.

20. Electronic Communications and Signatures

You consent to receive agreements, receipts, notices, disclosures, access instructions, billing communications, and other communications electronically through email, the relevant platform, or another electronic channel you use with Perfect Match.

To the extent permitted by law, electronic communications satisfy any requirement that a communication be in writing. Clicking a checkbox or purchase button, completing payment, or electronically accepting an agreement constitutes your electronic signature and evidence of your agreement.

You are responsible for keeping your email address and contact information current.

21. Assignment

You may not assign, transfer, sublicense, sell, gift, or delegate your purchase, account, access rights, license, or obligations without Perfect Match's prior written consent. Any attempted transfer without consent is void.

Perfect Match may assign or transfer these Terms, its rights, or its obligations in connection with a merger, acquisition, corporate reorganization, financing, sale of business or assets, change of control, or transfer to an affiliate or successor, subject to applicable law.

22. Changes to Products and Terms

Perfect Match may update platforms, delivery methods, content, features, candidate availability, schedules, and operational processes. Perfect Match may also update these Terms prospectively.

The Terms presented and accepted at the time of purchase govern that purchase, except where a later change is required by law, relates solely to platform security or misuse, or is expressly accepted by you. Continued use after notice of an applicable update constitutes acceptance to the extent permitted by law.

23. Severability, No Waiver, and Entire Agreement

If any provision is found invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue in effect.

Failure or delay by Perfect Match in enforcing a provision is not a waiver of that provision or any other right.

These Terms, together with the applicable sales page, checkout page, order form, product-specific terms, and any signed written agreement, constitute the entire agreement concerning the relevant purchase and replace prior discussions or representations concerning it.

24. Contact

Questions about access, billing, or these Terms must be sent through the official support contact listed on your purchase receipt.